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Job Summary
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Establish and maintain a client base that will result in
achievement of established company sales goals.
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Essential Functions of
Job
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- Greet customers in a professional manner and establish rapport. Obtain
appropriate customer contact information.
- Provide exceptional service to customers by demonstrating product knowledge,
excellent listening ability, being responsive to their needs and providing
design solutions aligned with the customer’s preferences and budgetary
limitations.
- Meet established sales goals as a set forth by the Company. Read and
approve your Design Consultant Compensation Plan.
- Schedule in-home calls and follow-up presentations in a timely manner.
- Keep customer apprised of order status while ensuring timely, efficient
follow up to questions or concerns. Contact customer following delivery and
obtain feedback. Advise Store Manager/District Manager of any problems.
- Work in concert with Store Manager in developing self-marketing programs
that will result in sales success.
- Demonstrate proficiency in company finance plans to assist with customer
purchases.
- Maintain accurate customer files and alert store manger of any
issues/concerns regarding same.
- Maintain current knowledge of all products.
- Adhere to company policies and procedures regarding dress codes, in-home
presentations, work schedules, etc.
- Ensure customer service requests are completed in a timely manner.
- Assist with reasonable store housekeeping duties as appropriate.
- Adhere to the rotation schedule as established by the Company.
- Utilize corporate system and technology to maximize efficiency and
professional service.
- Assist with physical inventories upon request.
- Willingly perform any other duties as required.
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Education and
Qualifications
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Education: Some college preferred. Completed college
coursework in interior design, arts, graphics, etc. or related experience.
Experience: Proven success in sales/interior design.
In-home design service and design presentation ability is preferable.
Other Requirements:
- Excellent communication and organizational skills and attention to detail.
- Must have creative design ability, flair for color, knowledge of fashion
furniture trends and styles
- Demonstrated ability in room design and color coordination.
- Demonstrated ability to design and create professional ¼” scale space plans.
- Must be able to work holidays, evenings and weekends.
- Must have a valid driver’s license with a good driving record and provide
own transportation to and from customer’s homes.
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Equal Employment
Opportunity
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Furniture Brands International is committed to providing equal employment
opportunity without regard to race, color, religion, gender, sexual orientation,
national origin, age, disability, or any other protected status with respect to
recruitment, hiring, upgrades, training, promotion, and other terms and
conditions of employment. EOE/AAP/M/F/D/V
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